Site policies
Credit return policy
If no video is delivered, the generation counts as failed and its credits return to your wallet for a new generation. This covers a photo that could not be sent to the video service, an error or safety block from the video service, a generation that did not start and a video not delivered within the service timeout. Once a video is delivered, its credits are not returned, whatever the visual result.
What if a payment went wrong?
If you were charged twice or credits did not arrive after a confirmed payment, use the Contact page with the order reference. We check the payment record, correct it and reply within 48 hours. Do not send your recovery code or card details.
When are credits returned?
Credits return to your wallet automatically whenever no video is delivered, so you can use them for a new generation. This covers a photo that could not be sent to the video service, an error or safety block reported by the video service, a generation that did not start and a video that was not delivered within the service timeout. You do not need to ask. If a delivered file will not play or is empty, report it with the result reference while it is still available and its credits return to your wallet.
Are credits returned for a delivered video?
No. A video counts as delivered when you receive a playable MP4 file made from the template you chose, which means the video service has already done the work and charged for it. The result depends on your photos and on what the template can replace. A photo of a famous person, a blurry or partly hidden subject or a pose the template cannot follow can give a weaker swap. Check the photo guide before you generate.
What do the packs cost?
1 credit: $9.90 USD; 2 credits: $19.90 USD; 5 credits: $39.90 USD. Packs are one time purchases and credits do not expire. There is no subscription or free trial. Purchases can be combined in the same wallet.
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